Store Team Lead

Store Team Lead
About Us:
Groundwork Coffee specializes in batch-roasted, certified organic coffees and artisanal teas. From our humble roots as a rare book store and cafe back in 1990, Groundwork would go on to become one of the first certified organic coffee roasters in Southern California, as well as the largest organic coffee roaster in Los Angeles. A truly local pioneer in fair trade and fairly traded coffee and tea sourcing, we remain committed to sustainable business practices, including maintaining direct relationships with growers and importers who promote responsible coffee and tea production. From the ground up, Groundwork is steadfast in its commitment to the values of quality, sustainability and community. 


About You:
We are looking to hire several inspirational, results-driven, and tenaciously customer-centric Team Lead to join our growing team and ensure that Groundwork’s Retail Operating Philosophy is embraced and modeled by all team members as a means of strengthening our core values.We design our coffee shops as community hubs, where our team members and customers feel at home and where relationships can flourish. As a Groundwork Team Lead, you are the face, heart, and soul of your store and have a direct influence on the culture of your cafe and the company as a whole.  Reporting to the District Manager, you’ll leverage your awesome leadership skills and passion for continuous improvement to enable employee, store, and company growth in accordance with our guiding principles:

  1. We Put Quality First
  2. We Are Part of a Tradition
  3. We Sell Our Coffee at its Peak
  4. We Share Our Knowledge Freely
  5. We Value Attention to Detail
  6. We Care for our Planet
  7. We Care for our People
Groundwork Team Leads are exposed to various facets of café store operations from team development to customer engagement and store operations. You’ll wear many hats while conducting yourself within the ethical, legal, and moral boundaries consistent with Groundwork’s values surrounding quality, community, and sustainability. If you love a great cup of coffee (or tea) and are a career-minded, solutions-oriented, and influential manager with a proven ability to coach teams to success, then please apply today!

 What You’ll Do:
  • Craft a phenomenal first impression to our customers by providing them with a best-in-class customer service experience; Ensure customers know they are welcomed and appreciated; Understand what customers want and help them with what they need
  • Provide ongoing coaching and training to employees on product freshness in accordance with Groundwork’s distinguishing quality standards
  • Administer health and safety guidelines, including proper functioning of all store equipment
  • Ensure all store equipment is regularly maintained and calibrated. Respond to equipment issues in a timely fashion
  • Demonstrate that customers come first by serving them with a sense of urgency
  • Act as a role model for proper adherence to Groundwork’s standards
  • Lead staff in building their expertise of coffees, teas and merchandise so that they may accurately answer customer questions and make personal recommendations
  • Plan and execute the scheduling and deployment of staff to ensure that all team members work effectively together to provide superior customer service
  • Ensure that store cleanliness and organization are a priority for store team and that standards for cleanliness and organization are met
  • Lead team in keeping proper stock levels in place and performing regular inventories
  • Implement community and store events through proper planning and scheduling
  • Recognize and reward positive performance and accomplishments
  • Execute timely performance and pay reviews, gaining commitment to performance goals
  • Adhere to and enforce Employee Guidelines and follow procedures according to the Retail Operations Manual
  • Conduct ongoing recruiting and hiring of high quality team members
  • Work with Learning & Development to ensure that training, coaching and development of staff and assistant manager are consistent and meet standards
  • Ensure the accuracy, completion and reconciliation of all financial transactions and operation of point-of-sale terminals according to the Cash Handling Guidelines;
What It Takes To Rock This Role:
  • 2-5 years of Store Management experience (Food/beverage experience preferred)
  • 1+ year Specialty Coffee experience
  • Ability to communicate effectively under pressure, lead teams and effectively delegate
  • Demonstrated ability to sell and increase sales in a retail environment
  • Ability to create a positive work environment and demonstrate excellent customer service
  • Available to work flexible hours that may include early mornings, evenings, weekends and/or holidays
  • Prioritize and handle multiple tasks and work with a sense of urgency

    Why Groundwork:
    We strive to be the best place our employees have ever worked, and to produce the best coffee our customers have ever sipped. As a part of our team, you’ll be working with people who are down-to-earth, friendly, and passionate in a casual, caffeinated, and fun retail environment.


    Groundwork Perks:
    *Benefits are offered to eligible employees and are subject to change.

    • Free Coffee to Take Home: 1 pound Bulk Coffee or ¼ Pound Loose Leaf Tea every other week
    • Employee Discount Program: Discounts on Food, Beverage, & Merchandise
    • Health Benefits: Medical, Dental, Vision, Voluntary Life Insurance
    • Paid Time Off: Including Sick Hours, Vacation, and Holidays
    • Commuter Program: Substantially Subsidized Metro Pass

      Groundwork is committed to a policy of Equal Employment Opportunity. We recruit, employ, train, compensate, and promote without regards to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law.

      Interested? Click to Apply!