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    Groundwork Freight & Handling Policies

    At Groundwork, we’re in the business of providing you with the finest in certified organic, fairly traded coffees and teas. In order to do that, we have to be in business. In order to do that, we had to go back and revisit our freight and handling policies. [Collective moan here.] We hear you. But know this: We can’t deliver each and every one of you the best product possible, packed with all the freshness and aromas we love, at a loss. Our accountant was very clear about this. In the end, we devised a scale that we believe will work wonderfully for everyone. (And be sure to check out our Frequent Buyer Club special every month!)

    Freight Policy 2015

    All of our products may be shipped to customers via UPS Ground or delivered by our company vans. We provide free shipping/delivery in Southern California* on all products if the total invoiced amount of the order exceeds $325. Shipping/delivery charges for orders that are less than $325 are billed at UPS published rates. (Expedited shipping, or rush orders, are charged additional fees on a case-by-case basis).

    Qualification  Freight Charge
    Customer orders over $325 Free freight within Southern California*
    Customer orders less than $325 Freight charged @ UPS published rates.

     

    Handling Fee Policy 2015

    All shipments will be assessed a handling fee of $5.00/delivery for each order processed regardless the number of boxes shipped. The Handling Fee will be waived for members of our Frequent Buyers Club or customers that are paying for their freight at the UPS published rates.

     Qualification Handling Fee
    Frequent Buyer Club** - $150 annual fee. Free Handling on each shipment + monthly specials.
    Customer paying freight charges Free Handling on each shipment
    All other customers $5.00/shipment

     

    *Customers located outside zone 2 will be charged the UPS published rates for their actual shipment, but will receive a partial credit if their purchase exceeds $500.


    ** The Frequent Buyers Club entitles member to a waiver on up to 50 handling fees per year.  The cost to join the program is $150/year. Additional benefits include a monthly special featuring some of our products that you enjoy most.